Terms of Use

Last updated September 8, 2026

These Terms of Use govern access to and use of CaseFlow PI (the “Service”), operated by AEK Tech UK Ltd (“AEK,” “we,” “us”). By signing in or using the Service, you agree to these terms. This marketing website is also provided by AEK.

Eligibility and accounts

Access is limited to authorized users of a customer practice. You must keep credentials confidential, use a strong password, and notify your administrator if you suspect unauthorized use of your account.

Acceptable use

• Use the Service only for lawful practice operations purposes
• Do not attempt to bypass authentication, permissions, or security controls
• Do not upload malware or interfere with Service availability
• Do not misuse another user’s account or export data beyond your authorization

Customer data

Practices retain ownership of their operational content. You grant us a limited license to host, process, and display that content solely to provide the Service. Customer agreements and any Business Associate Agreement (where applicable) control handling of regulated health information.

Availability and changes

We strive for reliable availability but do not guarantee uninterrupted access. We may update features, security controls, and these terms; material changes will be communicated through the Service or to customer contacts when appropriate.

Disclaimer

The Service is provided “as is” to the fullest extent permitted by law. Clinical and claims decisions remain the responsibility of licensed professionals and the customer practice.

Limitation of liability

To the maximum extent permitted by applicable law, AEK’s liability arising from the Service is limited as set out in the governing customer agreement. Nothing in these terms excludes liability that cannot be excluded by law.

Governing law

Unless a signed customer agreement states otherwise, these terms are governed by the laws of England and Wales, without regard to conflict-of-law rules.

Contact

AEK Tech UK Ltd. hello@caseflowpi.com